FAQs

📦 Shipping & Orders

1. How long does shipping take? We know your kitty is excited! Standard shipping usually takes 7-14 business days to arrive at your door. You will receive a tracking number via email as soon as your order is dispatched.

2. Do you offer free shipping? 

Yes! We offer free standard shipping on all orders.

🛠️ Product & Assembly

3. Are your cat trees safe for large or heavy cats? Absolutely. Our cat trees are engineered with reinforced bases and a scientifically balanced center of gravity to prevent tipping. Most of our models (like our Wooden House Cat Tree) comfortably support cats weighing up to 50 lbs.

4. What materials do you use? We prioritize your pet's health. We use eco-friendly natural wood, ultra-soft and skin-friendly plush fabrics, and heavy-duty 100% natural sisal rope for the scratching posts. No toxic glues or dangerous exposed staples are ever used.

5. Is it difficult to assemble the cat tree? Not at all! Every Purez Fluff cat tree comes with a simple, step-by-step instruction manual and all the necessary tools (like an Allen wrench). Most of our customers have their cat's new castle fully assembled in under 20-30 minutes.

🤝 Returns & Support

6. What is your return policy? (The Purez Fluff Promise) We offer a 30-Day Happiness Guarantee. If your cat tree arrives damaged, has missing parts, or if you are simply not 100% satisfied with the quality, please contact us within 30 days of delivery. We will arrange a replacement or provide a hassle-free refund.

7. How can I contact customer service? We’re always here to help! You can reach our dedicated support team by emailing support@purezfluff.com or by using the Contact Us form on our website. We typically respond within 24 hours.